Hiring Customer service Executive
Position : 20
Experience : 320000 L
Job Type : 06 Months
Salary : Bangalore
Work Location : Full Time
Date of Post : 24-02-2020
*Position Title: *Executive
*Job Category: *Associate
*Department: *Telecoms Operations
*Process: *Inbound - Telecoms
*Qualification: *10+2 and above in any stream
*Languages Known: *English is must
*Experience: *Experience (1-5yrs)
*Reporting to: ATLs/TLs*
*No. of Reportees: NA*
*Responsibilities & Accountabilities of Executive:*
Ø To be responsible for helping customers save money or suitable packages
for their needs for their TV, Telecoms and Broadband packages and
supporting them through the switching process.
Ø Provide timely and courteous response while answering customer queries
over the phone.
Ø Interact professionally during the calls and provide all the necessary
information about product specifications and pricing to the fullest
satisfaction of the customer
Ø Make independent decisions within pre-determined spheres of activity/
control and escalate any open customer issues to Assistant Team Leaders/
Line Managers without delay to facilitate meeting of production targets.
Ø Ensure safe handling of Systems and equipment provided.
Ø Respond accurately, promptly and effectively to call centre calls and
quickly resolve difficulties with angry and frustrated customers in a
Ø Exercise tact, patience and professionalism at all times in responding
to customers, regardless of issue or customers demeanour.
Ø Ensure building up of a good image for the Company by responding
positively to every call received.
Ø Demonstrating understanding of company values through attitude and
behaviour and accountable for personal behaviour
*Skills & Competencies:*
Ø Excellent spoken & written communication skills in English
Ø Basic numeracy and IT skills
Ø Selling, negotiation & closing skills over the phone will be critical
Ø Excellent telephone etiquettes.
Ø Ability to absorb process updates in faced paced environment and provide
accurate information to customers
Ø Have a flexible approach to UK shift times to work on a Rota basis
(including Saturday & Sunday).
Ø Excellent interpersonal skills.
Ø Should be self-driven and be able to work under minimal supervision.
Ø Should have good multi-tasking and decision-making skills.
Ø Effective team player
Ø Focused on achieving individual and team targets. Ability to handle
pressure and forecast business projections
Recruitment and BGV process remains the same.